Computer, Automated Teller, and Office Machine Repairer
Office machine, automated teller and computer specialists maintain equipment used in homes and businesses. Some of these specialists travel to homes and offices to repair equipment. These traveling specialists, commonly referred to as field technicians are usually scheduled to routinely perform prescheduled maintenance. Bench technicians are employed by service centers and repair stores. At small businesses, repair professionals perform repairs and administer customer service.
Computer repair specialists, commonly referred to as computer service technicians or data processing machine specialists, maintain computers, mainframes, and supplementary equipment such as printers. These specialists install hardware and other equipment and make repairs. They also provide customer support services to consumers, so they are often also known as computer support technicians.
Computer repair specialists install new subsystems rather than maintaining them since these systems don’t cost very much and companies do not want to stop using their computers for repairs. Parts replaced can include hard drives, video cards, and network cards. Removed equipment is sometimes examined by bench technicians to determine why the part malfunctioned.
Cash register and office machine repair specialists perform repairs on cash registers, copy machines, fax machines, mail preparation devices, and newer office equipment operated by computers.
Office equipment repair specialists conduct repairs at their clients’ offices, but if the equipment is small enough to be moved, sometimes people usually take the equipment to repair ships. However, many problems can be solved by cleaning corroded parts.
Automated teller machine repair specialists fix and install parts in automated teller machines (ATMs), machines where cash is withdrawn, and in some machines, other products such as stamps and phone cards are sold.
After an ATM breaks down, a common malfunction can include a damaged card reader, preventing computers from reading cards, the problem is diagnosed by a computer and a technician is notified. ATM technicians usually remove damaged parts, install new parts, and take the damaged parts to a shop to be fixed. Technicians also perform preventative maintenance on ATM machines.
When large machines are installed in new locations, including ATMs and mainframe computers, technicians must connect the machines to computers lines and set up the software designed to operate the machines. When a person withdraws money from an ATM, information is relayed over the computer lines to a bank.
Computer, ATM, and office equipment technicians utilize an assortment of diagnostic and repair tools to complete their work. Technicians use oscilloscopes, signal generators, software, and multimeters to diagnose signal, computer and electrical problems. To fix equipment, technicians use a variety of tools including wrenches, screwdrivers, and soldering irons.
Work environment. Most technicians perform repairs in clean, brightly lit environments. Likewise, machines are usually housed in ventilated, climate controlled buildings. Technicians often perform onsite repairs, so they travel frequently. Technicians repairing ATM machines sometimes work in cramped spaces.
Since office equipment and ATMs are vital for business operations, a technician’s services are usually available 24 hours a day. Technicians often work nights, weekends, and holidays, but those with seniority can choose their shifts. Those repairing cash registers or non vital office equipment usually work 40 hour weeks. Over 12 percent of technicians work 50 or more hours a week.
Technicians lift heavy loads and often work in awkward positions. They must take precautions against electrocution and wear the proper protective clothing such as safety glasses.
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